Widerrufsrecht
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Products must be in the same condition as received
- Proof of purchase is required
Due to the nature of skincare and personal care products, opened or used items are not eligible for return.
How to Request a Return
To initiate a return, contact:
Include:
- Order number
- Item(s) you wish to return
Returns must be approved before being sent. Items returned without prior approval will not be accepted.
Return address:
838 Walker Road Suite 21-2
PMB DE204
Dover, DE 19904
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable
Damages and Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number.
Non-Returnable Items
We do not accept returns for:
- Opened or used skincare or cosmetic products
- Gift cards
- Sale or promotional items
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product (if eligible) and place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is unused and in original condition.
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days